FAQ

1. How often should I have my carpets professionally cleaned?

We recommend having your carpets professionally cleaned at least once every 12 months. High-traffic areas, homes with pets or children, and allergy sufferers may benefit from more frequent cleanings, such as every 6 months.

2. Will professional carpet cleaning remove all stains?

While our advanced cleaning methods can remove many types of stains, certain deep-set stains or those caused by permanent damage may not be completely removable. However, we always strive to achieve the best results possible for your carpet.

3. How long does it take for carpets to dry after cleaning?

Carpets usually take 6 to 12 hours to dry completely, depending on factors like room temperature, humidity, and airflow. We recommend keeping windows open or using fans to speed up the drying process.

4. Is professional carpet cleaning safe for children and pets?

Yes! We use eco-friendly, non-toxic cleaning solutions that are safe for children, pets, and the environment. Our products effectively clean without leaving harmful residues behind.

5. What method of carpet cleaning do you use?

We use the hot water extraction method, also known as steam cleaning, which is highly effective for deep cleaning. This method penetrates deep into the carpet fibers, removing dirt, allergens, and bacteria while also sanitizing the carpet. For office and commercial setting, we usually use very low moisture (VLM) or encapsulation cleaning, which is ideal for faster drying times and maintenance cleaning. This method uses minimal water and cleaning agents to trap dirt, which is then vacuumed away. It’s a great option for areas needing quicker drying times, like offices or high-traffic spaces. Both methods are safe and tailored to the needs of your carpet.

6. Can professional cleaning extend the life of my carpet?

Absolutely! Regular professional cleaning removes dirt, debris, and allergens that can wear down carpet fibers over time. This not only improves the carpet’s appearance but also extends its lifespan.

7. Do I need to move my furniture before carpet cleaning?

We recommend moving small, fragile, or valuable items before we arrive. Our technicians will move most furniture, such as sofas and tables, as part of the service, but heavy or large items like pianos or entertainment centers are typically left in place.

8. Will my carpet shrink after cleaning?

No, shrinkage is not a concern with our professional carpet cleaning. Our technicians are trained to use the proper amount of moisture and drying techniques to prevent any damage or shrinking.

9. How soon can I walk on the carpet after it’s cleaned?

You can walk on the carpet immediately after cleaning, but it’s best to avoid heavy traffic until it’s completely dry. If you need to walk on it sooner, we recommend wearing clean socks or shoe covers to avoid re-soiling.

10. Can professional carpet cleaning help with allergies?

Yes, professional carpet cleaning can significantly reduce allergens like dust, pollen, pet dander, and mold trapped in your carpets. This can improve indoor air quality and help alleviate allergy symptoms.

11. How soon can I vacuum after a carpet cleaning?

You should wait until the carpet is completely dry before vacuuming, which is typically 12-24 hours after cleaning. Vacuuming too soon can disturb the wet fibers and affect the cleaning results.

12. What should I do if spots reappear after cleaning?

Sometimes, stains may resurface after the carpet dries due to deep-set residue. If this happens, we recommend contacting us, and we’ll happily return to address any problem areas that may need extra attention.

13. Is carpet cleaning noisy?

While the machines used for carpet cleaning do produce some noise, it is comparable to the noise of a standard vacuum cleaner. The duration of noise depends on the size of the area being cleaned.

14. How long does the carpet cleaning process take?

On average, a typical room can take about 20-30 minutes to clean, depending on the size of the room, the level of soiling, and any spot treatments needed. Whole-home cleaning generally takes a couple of hours.

15. Do I need to be home during the cleaning?

While it’s not necessary for you to be home, we do recommend having someone available to let our technicians in and to discuss any specific concerns or instructions regarding the cleaning.

16. Can professional carpet cleaning remove pet odors?

Yes, our carpet cleaning process is highly effective at eliminating pet odors. We use specialized deodorizers that neutralize odors caused by pet urine or dander, leaving your carpets fresh and clean.

17. Do you offer green or eco-friendly carpet cleaning options?

Yes, we offer eco-friendly carpet cleaning services using non-toxic, biodegradable cleaning solutions that are safe for your family, pets, and the environment without compromising cleaning power.

18. Will carpet cleaning make my carpet feel softer?

Yes, professional cleaning removes built-up dirt and residue that can make carpets feel stiff or matted. Once cleaned, your carpet fibers will feel softer and more comfortable underfoot.

19. Does carpet cleaning eliminate dust mites?

Yes, our deep-cleaning methods effectively reduce dust mites in your carpets by removing their food sources like dust and skin flakes. This can help improve air quality and reduce allergy symptoms.

20. Can carpet cleaning help with mold or mildew?

Professional carpet cleaning can help remove mold and mildew in cases of light contamination. However, if mold or mildew is deeply embedded or the carpet has been exposed to excessive moisture for an extended period, carpet replacement may be required.

21. What type of carpet fibers benefit most from professional cleaning?

All carpet fibers—whether synthetic (like nylon and polyester) or natural (like wool)—can benefit from professional cleaning. Each fiber type requires specific care, and our technicians are trained to handle all types with the appropriate techniques.

22. Does regular cleaning prevent carpet wear and tear?

Yes, routine cleaning removes abrasive particles like dirt and sand that can damage carpet fibers over time, particularly in high-traffic areas. This helps preserve the carpet’s appearance and durability.

23. Can carpet cleaning help improve indoor air quality?

Yes, deep cleaning carpets can remove airborne pollutants, dust, pet dander, and other allergens that accumulate over time. This results in improved indoor air quality, making your living space healthier.

24. Do you offer stain protection treatments after cleaning?

Yes, we offer stain protection treatments, such as applying a protective coating (e.g., Scotchgard), which helps to repel spills and dirt, making future cleaning easier and extending the life of your carpet.

25. Are there any preparations I need to make before a carpet cleaning appointment?

Before your appointment, we recommend removing any small or fragile items from the rooms being cleaned, clearing the floor of toys or clutter, and vacuuming if possible to ensure the best cleaning results.